RETURN & EXCHANGE INFORMATION
Shipping Policy
For now, our standard and express shipping is available only within the UAE. We are currently working on expanding our shipping options to include international destinations in the near future. Our goal is to provide high-end bed linen products to customers worldwide. In the meantime, we offer fast and reliable shipping within the UAE to ensure that your order arrives promptly. Delivery time is 1-2 days.
Return & Exchange Policy
By purchasing from the Linendal online shop, you acknowledge and agree to the terms of our no-return policy.
All sales are final: We do not accept returns or exchanges on any Linendal products unless the item is defective or damaged upon receipt. We are unable to accommodate exchanges or refunds for change of mind or incorrect product selection.
Defective or damaged items: In the rare event that you receive a defective or damaged item, please contact us within 7 days of receiving your order. Please do not attempt to return the item without prior authorization from our customer service team.
Refunds and replacements: If your return is authorized due to a verified defect or damage, we will offer a replacement of the same item, if available. If a replacement is not available, we will issue a refund to the original form of payment.
Care and maintenance: Please review our care instructions for linen bedding products carefully before use. Improper care, washing, or maintenance that results in damage to the product will not be considered grounds for a return or refund.
If you have any questions or concerns regarding your purchase, please contact our customer service team at home@linendal.com.